FAQ
How can I contact customer support?
If you have any questions regarding your order, shipping, returns, exchanges, or our policies, please visit our Contact Us page. Our team will review your inquiry and respond as soon as possible.
What if my package is lost?
If you believe your package has been lost during transit, please contact us through our Contact Us page. We will review the shipment status and work with the shipping carrier when appropriate.
What happens if my package is delayed?
While most orders arrive within the estimated delivery timeframe, delays may occasionally occur due to weather, carrier operations, holidays, or other circumstances beyond our control. If your package has not arrived within a reasonable time after the estimated delivery window, please contact us.
What if I entered the wrong shipping address?
If you notice an error in your shipping information after placing your order, please contact us immediately through our Contact Us page. We will make reasonable efforts to update the information before your order is shipped.
Do you ship internationally?
No. We currently ship only within the United States.
Can I cancel or change my order?
If you need to request a change or cancellation, please contact us through our Contact Us page as soon as possible after placing your order. Requests can only be accommodated if the order has not yet entered the shipping process.
What should I do if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page as soon as possible with your order information and a description of the issue.
Do you offer exchanges?
Yes. We accept exchanges for eligible items. Please contact us through our Contact Us page before returning an item so we can provide the appropriate instructions.
How long does it take to receive my refund?
Once your returned item has been received, inspected, and approved, refunds are processed within 5 business days. Your card issuer may require additional time to post the refund to your account.
Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
What payment methods do you accept?
We currently accept payment by major debit and credit cards.
How much does shipping cost?
We charge a flat shipping fee of $6.99 per order.
How long does shipping take?
After your order has been processed, estimated delivery is 5 to 7 business days. Delivery times are estimates and may vary depending on carrier operations and other factors outside our control.
How long does it take to process my order?
Orders are typically processed within 1 to 2 business days after payment has been successfully received and verified.
Where do you ship?
We currently ship orders within the United States.