Frequently asked questions
What payment methods do you accept?
We accept card-based payment methods. All major card issuers supported at checkout may be used. Other payment options not shown at checkout are not available.
When will my order be processed?
Orders are processed in the order they are received. Processing time may vary based on order volume and product availability. You will receive a notification once your order has shipped.
How much is shipping?
Shipping costs are displayed only at checkout. These charges are calculated based on factors such as weight, size, and the selected shipping method.
Do you ship internationally?
We currently ship only within the supported shipping region. Orders cannot be delivered outside the designated region.
How do I track my order?
If tracking is available for your shipment, the tracking details will be provided after your order has been shipped. You can use the tracking number to monitor delivery progress.
What is your return window?
Returns may be requested within 30 days from the date the order is delivered. Items must be unused, in original condition, and include all packaging and components.
How do I start a return?
To initiate a return, visit the contact us page. Our team will review your request and provide instructions for shipping the item back.
Do you offer exchanges?
Yes. Exchanges are accepted within the same 30-day return window, provided the item meets the return requirements and the requested replacement is available.
What if my item arrives damaged or defective?
If an item appears damaged or defective upon arrival, contact us immediately through the contact us page. We will review the issue and provide further instructions.
How long does it take to receive a refund?
Refunds are processed within 5 business days after the returned item is received and inspected. The time it takes to appear on your statement depends on your card issuer.
Are shipping fees refundable?
Shipping fees may not be refundable depending on the circumstances. This will be determined during the return or refund review.
Why was my payment declined?
Payments may fail due to incorrect card details, insufficient funds, or restrictions set by the card issuer. You may attempt the transaction again with the same or a different card.
Can I change my delivery address after placing an order?
If the order has not yet shipped, updates may be possible. Contact us promptly through the contact us page. Once the order has shipped, address changes cannot be made.
What should I do if my order is lost or delayed?
If your order appears delayed or lost, contact us through the contact us page. We will assist in reviewing the situation and working with the carrier if necessary.