At Grandma's Toys & Treats, we want checkout to be simple, clear, and convenient. This Payment Policy explains how payments are handled when purchasing our Cozy Crochet Dolls through our website.
1. Accepted Payment Methods
We accept the payment methods displayed and available at checkout.
Available payment options may depend on your location, payment provider, and transaction eligibility.
Please review the payment options shown before completing your purchase.
2. Currency and Pricing
All product prices on our website are displayed in US dollars (USD), unless otherwise indicated.
The applicable product price and shipping charge will be shown during checkout before you submit your order.
Our standard shipping charge is $6.99 USD.
Any applicable taxes or additional charges will be displayed during checkout where required.
3. Payment Processing
Payment must be successfully completed through an available checkout payment method before an order can be processed.
Your payment may be handled by a third-party payment provider. Payment processing is subject to that provider's terms, security procedures, and authorization requirements.
We do not intentionally store complete payment card numbers or card security codes on our website.
4. Order Confirmation
After successfully submitting an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive a confirmation, please check your spam or junk folder.
You may also contact our customer support team to verify whether your order was received.
5. Payment Authorization and Failed Transactions
Some payment methods may require authorization before a transaction is completed.
If a payment is declined, unsuccessful, or cannot be verified, your order may not be processed.
Please check your payment details or contact your payment provider if you experience difficulties during checkout.
If you notice a pending charge for an order that was not completed, contact your payment provider or our support team for assistance.
6. Order Cancellations and Refunds
If an order is cancelled after payment has been collected, an appropriate refund will be issued.
For approved returns, refunds are sent to the original payment method.
Our refund processing timeframe is up to 5 business days after the returned item has been received and the refund approved.
Your bank or payment provider may require additional time before the funds appear in your account.
For more information, please read our Return & Refund Policy.
7. Payment Security
We take reasonable precautions to help protect customer and transaction information.
Payments are processed through the payment services made available at checkout. These services may use encryption, verification, and fraud-prevention measures to help protect transactions.
Customers should never share payment passwords, verification codes, or other confidential financial information through email or unofficial communication channels.
8. Incorrect Charges or Payment Questions
If you believe you have been charged incorrectly or have questions about a transaction, please contact us with your order number and a brief explanation.
Our team will review your concern and help where possible.
9. Contact Information
For payment-related assistance, please reach out to us.
Grandma's Toys & Treats
Address: 146 W Michigan Ave, Marshall, MI 49068, United States
Phone: +1 269-209-0993
Email: support@grandmastoysandtreats.com
Thank you for choosing Grandma's Toys & Treats. We appreciate your business and look forward to making your shopping experience pleasant and straightforward.