At Grandma's Toys & Treats, we respect your privacy and understand how important your personal information is.
This Privacy Policy explains what information we may collect when you visit our website, make a purchase, or contact us, and how that information is used and shared.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
When you interact with our store, we may collect the following information:
Personal Information
- Full name.
- Billing and shipping address.
- Email address.
- Phone number, if provided.
- Order details and purchase history.
Payment Information
Payments are handled through the payment services available at checkout. Depending on the payment method, payment providers may process information such as card details or transaction identifiers.
We do not intentionally store complete payment card numbers or security codes on our website.
Technical Information
When you browse our website, certain technical information may be collected, including:
- IP address.
- Browser and device information.
- Website usage information.
- Cookies and similar tracking technologies.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing and fulfilling customer orders.
- Arranging shipping and delivery.
- Sending order confirmations and shipping updates.
- Responding to customer questions.
- Managing returns, exchanges, and refunds.
- Improving our website and shopping experience.
- Detecting and preventing fraud or unauthorized transactions.
- Meeting applicable legal and accounting requirements.
We may also send promotional emails where permitted by law and according to your preferences.
You can unsubscribe from marketing emails at any time.
3. How We Share Information
We do not sell your personal information to third parties for money.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment processing providers.
- Shipping and delivery companies.
- Website hosting and technology providers.
- Analytics and website performance services.
- Professional advisers and authorities when legally required.
These parties receive information only as needed for their relevant services or legal obligations.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
These technologies may help us:
- Remember shopping cart information.
- Understand website traffic and performance.
- Improve website functionality.
- Recognize preferences and browsing sessions.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will provide appropriate cookie choices or consent options.
5. Payment Security
We take reasonable steps to protect information submitted through our website.
Payment transactions are processed through the payment providers available during checkout. These providers may have their own privacy and security policies.
Although we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.
6. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, and legal obligations.
When information is no longer needed, we take reasonable steps to delete it or make it inaccessible where appropriate.
7. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have rights to:
- Request access to your personal information.
- Request corrections to inaccurate information.
- Request deletion of certain personal information.
- Opt out of certain marketing communications.
- Opt out of certain types of targeted advertising or personal information sharing where applicable.
- Withdraw consent where processing is based on consent.
To make a privacy-related request, please contact us using the information below.
We may need to verify your identity before fulfilling certain requests.
8. Children's Privacy
Our website is intended for general shopping use and is not designed to knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child under 13 without the required parental consent, we will take appropriate steps to delete it.
9. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage customers to review the privacy policies of those websites before sharing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any updates will be published on this page with a revised last-updated date.
11. Contact Us About Privacy
If you have questions about this Privacy Policy or wish to make a privacy request, please contact us.
Grandma's Toys & Treats
Address: 146 W Michigan Ave, Marshall, MI 49068, United States
Phone: +1 269-209-0993
Email: support@grandmastoysandtreats.com
We appreciate your trust and are committed to treating your information with care.