At Grandma's Toys & Treats, we put care and attention into the Cozy Crochet Dolls we offer. We want you to feel happy with your purchase, but we also understand that sometimes an item may not be quite what you expected.
That's why we offer a 30-day return period for eligible purchases, including both defective and non-defective products.
Please review the information below to understand how our returns and refunds work.
1. Return Period
Customers may request a return within 30 days from the date their order is delivered.
We accept returns for:
- Defective items: Products that arrive damaged, faulty, or with a manufacturing or workmanship issue.
- Non-defective items: Products that are in good condition but that customers decide they no longer want or need.
We want our return process to be straightforward and easy to understand.
2. Return Eligibility
For non-defective returns, the item should meet the following conditions:
- It must be unused and in new condition.
- It should be returned with its original packaging and included accessories, where reasonably possible.
- It must be returned within the 30-day return period.
For defective, damaged, or incorrect items, please contact us with a description of the issue and photographs if available. We will review the matter and provide appropriate return instructions.
Opening the packaging to inspect an item does not automatically make it ineligible for a return.
3. How to Start a Return
If you would like to return your purchase, please follow these steps:
- Email us at support@grandmastoysandtreats.com within 30 days of delivery.
- Include your order number and the reason for requesting a return.
- For defective or damaged products, attach photographs when possible.
- Our team will review your request and provide return instructions.
- Once approved, carefully package the item and send it using the provided instructions.
Please contact us before sending any product back. This helps ensure your return is directed to the correct location.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
- Non-defective returns: Customers are responsible for the cost of return shipping.
- Defective, damaged, or incorrectly shipped products: Grandma's Toys & Treats will cover the appropriate return shipping cost.
We will explain the return shipping arrangements when your return request is approved.
5. Refund Process
Once your returned item has been received, our team will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used when placing the order.
For eligible returns, the refund will cover the purchase price of the returned item. Original shipping charges are not refundable for non-defective returns. If the return is due to our error or a defective product, we will address the applicable shipping charges as well.
6. Refund Processing Time
We understand that customers want their refunds handled without unnecessary waiting.
Our refund timeframe is:
- Refund processing time: Up to 5 business days after the returned item has been received and the refund has been approved.
The refund will be sent to the original payment method.
Please keep in mind that your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.
7. Exchanges
If you would prefer another item instead of a refund, please contact us.
We can discuss exchange options based on product availability. Any exchange must be arranged with our team before the original item is sent back.
8. Orders That Arrive Damaged
We carefully package our products, but sometimes packages can experience problems during transportation.
If your Cozy Crochet Doll arrives damaged or has a defect, please email us as soon as possible with your order number and photographs of the issue.
We'll review your request and work toward an appropriate resolution, including a return and refund where applicable.
9. Contact Information
We're always happy to help with questions about returns, refunds, or exchanges.
Grandma's Toys & Treats
Address: 146 W Michigan Ave, Marshall, MI 49068, United States
Phone: +1 269-209-0993
Email: support@grandmastoysandtreats.com
Thank you for shopping with Grandma's Toys & Treats. Your support means a lot to our small business, and we hope our handmade Cozy Crochet Dolls bring warmth and happiness to your home.